Name *

First Name

Last Name

How long have you used TLDOM services?

<1

1 Year

2 Years

3 Years

4 Years

5+ Years

What services did you use the most?

Dog Walking

Pet Sitting

Chicken Sitting

Overnight Sitting

Pet Taxi

Waste Removal

Concierge Service

Services

I was pleased with my services and sitters this year.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

My sitter followed all the directions I left for them.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

The service prices are reasonable and fair.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I like receiving notes or treats after service completion.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I needed less services this year.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I anticipate needing more services in the upcoming year.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I could see myself using the concierge service in the future.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Scheduling & Time to Pet

Signing up for an account was easy to do. (new clients)

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Booking services through Time to Pet portal is simple.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I was satisfied with the availability of scheduling of services.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I like the new automatic payment feature.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I like the amount of updates I get from my sitter.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I like scheduling my services through the portal.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I like requesting services via phone.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I like requesting services via email.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

My day to day schedule changed due to COVID-19.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I travelled less this year.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

Communication

It was easy to get in contact with my sitter if I needed to.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I regularly read the TLDOM monthly newsletter.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I like following TLDOM on social media.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I was pleased with how TLDOM communicated service and safety changes due to COVID-19.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I'm more likely to read text messages instead of emails.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I visited the website often.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

I refer friends to TLDOM regularly.

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree