Frequently Asked ?

Use Create New Client Login to create a profile on Time To Pet. Once we receive a notification from Time To Pet about your request, we will approve it. You will then receive a notification via email that your account has been approved. Once you activate your account and submit your service request, we will contact you about scheduling a meet and greet with one of our professional pet sitters.

A pet sitter can be a friend or a neighbor, and they can be great resources when they are available, however, sometimes your pet is not their priority and they rush through a visit. When you hire a pet professional, you have an individual who has a passion for pet-sitting, and their priority will be your pet’s care and needs. When hiring TLDOM, you will get a professional pet sitter that is 100% insured and bonded, with references, service contracts, professional associations, and a wealth of knowledge to properly caring for your pet.

Unfortunately, we do not provide boarding services. We provide in-home pet-sitting services. This service allows for your pets to stay in the comforts of an environment they are most comfortable with.

TLDOM has been around animals for years and has attended various animal handling training. All sitters maintain CPR and First Aid Certification.

Yes, we are insured and bonded through Business Insurers of the Carolinas. We would be happy to show you copies of our policies upon request.

The sitter that you meet for your initial meet and greet will be the sitter that will be sitting for you the entire time you utilize our services. Only in emergency circumstances will another sitter or the owner step in to take over pet care services, in which case you will be notified.

The only requirements that we have for dog walking services is that your pet has a proper fitting harness and/or collar, updated ID tags, up-to-date Rabies vaccines and a proper leash.

We do provide various discounts throughout the year. That’s why it’s important to subscribe to our newsletter and follow us on social media to stay updated.

We travel to all areas within a 15-mile radius of the 78758 zip code, but not limited to. We are always willing to make accommodations. Call us for more details.

We are capable and available to care for a variety of pets including dogs, cats, guinea pigs, birds, chickens, rabbits, reptiles, and more.

Pet Sitting Services: All pet sitting, overnight/almost overnight, pet taxi, and pet waste removal: Must be made 24hrs prior to the scheduled services to receive a credit to use at a later date, minus the 25% non-refundable deposit if the invoice is already paid in full. Same-day cancellations will result in a full-price charge for requested services.

Dog Walking Services: All dog walking service cancellations must be made by 7 am the day of requested services. Once canceled, you will receive a service credit to be used at a later date. After 7 am cancellations will result in a full charge for the services requested.

** All cancellations must be made via email: info@thislildogofmine.com, through the Time To Pet portal, or by phone. Failure to notify us of your cancellation within the time frame stated above will result in a full-priced charge for requested services.

ALL requests MUST be submitted 48hrs prior to service dates. A deposit of 25% will be taken within 48hrs of confirmation of scheduled services.

All payments must be paid in full 24hrs prior to scheduled services. Please provide 24hr notice (pet sitting) or provide notice by 7 am (dog walking) if you will not need services for that day.

All balances that are not paid in full before services start, will be automatically charged to the card on file.

If services need to be extended, there will be a guarantee payment at the same rate for all services at the time of requested change. Although not required, if you wish to tip your sitter, you may select the amount when paying your invoice.

Key Policy
If you decide you would like to go with our services after the meet and greet, we will need access to your home via a garage code, door code, or lockbox. Electronic access to homes should be provided at meet and greet to ensure our ability to access homes when services are scheduled. The lockbox does not have to hang from your front door. It can be hidden in a bush, flowerpot, backyard, etc. Clients that provide a garage code or front door code will need to hide a backup key on their property.

Having a lockbox enables TLDOM to provide service for last-minute needs or emergencies. TLDOM can quickly schedule an available Team Member and dispatch them to your home. There is no time delay, as someone waits for a key to be delivered. Lockboxes ensure the safety of your home. You are in charge of your keys. This is YOUR lockbox. You own it. You set the code.

Lockboxes may be purchased from TLDOM ($25) or you may supply your own. If you purchase a lockbox from TLDOM, the cost will be added to your invoice and dropped off. You will need to add two things to your Client Profile: the lockbox code and the location.

Our mailing address is:
1822 W Braker Ln. #80208
Austin, TX 78758

We can be reached via e-mail at info@thislildogofmine.com.
For each visitor to our Web page, our Web server automatically recognizes the consumer’s domain name and e-mail address (where possible).
We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who:
• post messages to our bulletin board
• communicate with us via e-mail
• make postings to our chat areas

We aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number.
The information we collect is used to:
• Improve the content of our Web page
• Customize the content and/or layout of our page
• Notify consumers about updates to our Web site
• Contact consumers for marketing purposes

Disclosed when legally required to do so, at the request of governmental authorities conducting an investigation verify or enforce compliance with the policies governing our Website and applicable laws orto protect against misuse or unauthorized use of our Website, to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the Website.
With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide visitors with the best service options.

Usage of cameras and audio recording devices. All cameras and electronic recording devices must be disclosed, in good faith, and no videos/photographs may be used or posted without express written permission. We don't mind that they have them at all (we encourage them), but want to know when we are doing overnights, half-day, and almost overnight services, we can undress in private, use facilities, and sleep in private.

If OWNERS decide to extend their trip there must be at least a 24-hour notice, or you will become subject to a penalty fee not to exceed $100 in addition to the normal charges for services.

You can see all of our reviews on Yelp, Google and Facebook. Some are found on our home page.

All service requests should be made through Time To Pet Portal. Service requests should not be made through your sitter.
If services are not made through Time To Pet, neither you nor the sitter will have the protection of our liability insurance, and no guarantee that the visit will be scheduled.

We pride ourselves on being a responsible and trustworthy company. In efforts to give our clients a sense of relief and a little more reassurance while they are away, we provide all of our sitters with use of industry-leading scheduling software that shows visit start and end times; it also uses GPS to track and display walk and taxi services. Once the visit is completed, the sitter sends an update including photos to an activity feed in the portal for you to review.

Tipping is not expected but is appreciated. If you would like to leave a tip you can do so on the time to pet portal when you pay your invoice.

In the event that your pet becomes ill or is in need of a medical emergency, we will transport them immediately to a specified vet per your instruction. If your specified vet is unavailable, the pet will be taken to the closest vet or Emergency Care Hospital for animals.

If you decide you would like to go with our services after the meet and greet, we will need access to your home via a garage code, door code, or lockbox. Electronic access to homes should be provided at meet and greet to ensure our ability to access homes when services are scheduled. The lockbox does not have to hang from your front door. It can be hidden in a bush, flowerpot, backyard, etc. Clients that provide a garage code or front door code will need to hide a backup key on their property.

Having a lockbox enables TLDOM to provide service for last-minute needs or emergencies. TLDOM can quickly schedule an available Team Member and dispatch them to your home. There is no time delay, as someone waits for a key to be delivered. Lockboxes ensure the safety of your home. You are in charge of your keys. This is YOUR lockbox. You own it. You set the code.

Lockboxes may be purchased from TLDOM ($25) or you may supply your own. If you purchase a lockbox from TLDOM, the cost will be added to your invoice and dropped off. You will need to add two things to your Client Profile: the lockbox code and the location.